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Key Responsibilities & Achievements:

• Established a functional ICT Directorate with comprehensive strategy, policies and procedures
• Developed and implemented university business continuity plan
• Established network infrastructure including fiber optic broadband rollout
• Implemented Educational Management Information System (MIS) for comprehensive administration
• Deployed institutional Learning Management System using Moodle and CANVAS platforms
• Developed Open Distance Learning (ODL) policy and OER course enhancement
• Successfully coordinated courses in Data Science, AI, and IoT
• Facilitated establishment of Innovation hubs across university campuses

Directs activities of SLREN for coordination of interconnections between national research and education communities using advanced technologies. Provides expert advice to the Ministry of Technical and Higher Education and Tertiary Education Commission on national Science, Technology and Innovation policy development.

• Development of National Science, Technology and Innovation policy
• Development of National Open Science policy and implementation
• Coordination of implementation, monitoring and evaluation of national STI policy
• Support Research and Development in universities across Sierra Leone

Coordinates Research4Life activities in Sierra Leone to address local interventions for heightening awareness and strengthening capacity of information use and management, building communities of evidence users within national and regional settings.

Key Achievements:

• Successfully managed ISO/IEC 27001, 20000, 14001 & PCI DSS certification efforts
• Managed IT processes optimization and ITIL V3 alignment for global clients
• Coordinated Risk Management and Internal Audits across the Group
• Established Continuous Service Improvements initiatives

• Managed IT Service Management processes across the IT department
• Implemented service support tools including Remedy Atrium, CA Harvest
• Coordinated and trained users across multiple locations (Abu Dhabi, London)

Provided expert advice on digital learning environment mapping and stakeholder identification for distance learning and digital education during COVID-19 and beyond. Conducted comprehensive mapping of existing learning platforms at local and national levels.

Coordinated INASP activities in Sierra Leone to address local interventions for heightening awareness and strengthening capacity of information use and management. Promoted awareness and capacity building on accessing and communicating research evidence.

Part of the Temporary Return of Qualified National (TRQN II) program, assigned as ICT Management Consultant with University of Sierra Leone and ÍáÍáÂþ»­ University. Focused on ICT capacity building and provided documentation on policy guidelines for ICT use and ICT Strategic Plan development.

Responsible for overall compliance and service quality, including implementation of standards such as ISO27001 (ISMS), ISO20000 (ITSM), ISO9001 (QMS), PCI DSS, CMMI and ongoing re-certifications. Reported directly to Chief Information Officer and Board.

Responsible for overall IT Service Management strategy, processes and tools implementation across programmes and projects. Leveraged existing Siemens standards, procedures and tools to develop and implement processes aligned to the ITIL framework.

• Led development and implementation of standard IT service management processes and controls
• Ensured service management controls supported all deployment activities and compliance with industry standards
• Designed and implemented service requests processes meeting customer requirements within schedule

• Defined enterprise level Configuration, Change & Release Management policies
• Defined CMDB strategy and ownership of IT monitoring and management tool (PVCS Dimensions)
• Reported metrics of change management events to senior management and targeted audiences

Provided technical support to Mine Planning and Technical Services Departments. Supported development of IT to improve management and administrative functions.